LouisCard – your benefits for Motorcycle & Leisure
Savings when you shop, special offers, vouchers and a 3-year guarantee – and all completely free. How does that sound? It's what you get with LouisCard.
So why wait? Start automatically collecting points that are worth cash. On top of which, you'll enjoy special discounts and other benefits. At Louis and also more than 50 LouisCard partners.
Your LouisCard automatically extends your statutory warranty from 2 to a full 3 years. Find out more
With every purchase, you'll collect points – and points mean cash. Every six months, your points are counted up and their cash equivalent is deducted from your next purchase.
Free delivery when you spend €99 or more. And if an item is not to your liking, you can send it back free of charge.
You'll also receive regular emails with great value discount vouchers for future purchases in the Louis Online Shop or any Louis store.
Your LouisCard earns you fantastic benefits with our partners, but also points – and points save you money.
* Only batteries and shoes/boots are excluded.
** The minimum order value for free shipping depends on the destination country. Details in the Online Shop.
When your guarantee starts
The 3-year guarantee begins when your LouisCard is entered on the receipt at your local Louis store or on the shipping invoice. You'll always find a reference to your LouisCard on the corresponding receipt or invoice. The 3-year guarantee is valid for all purchases as from 1 March 2019. The only exceptions are batteries and shoes/boots.
Your 3-year guarantee extends the statutory warranty on the durability and functionality of a product, as stipulated in the German Civil Code (BGB), from two to three years from the date of purchase.
Making a claim
If you need to make a claim under the guarantee, please return the product and your proof of purchase to Louis (preferably to the store where you bought the product – although this is not essential).
The address for returns by post is: Louis GmbH, 21027 Hamburg, Germany | Email: firstname.lastname@example.org
To give you even more great benefits with your LouisCard, we have more than 50 super partners who offer a whole range of concessions for LouisCard holders like yourself. You can find all the benefits offered by your LouisCard partners here.
FREQUENTLY ASKED QUESTIONS ABOUT THE LOUISCARD (FAQ)
We will send the card that you have requested at a Louis shop, the online shop or elsewhere within 3 working days. Please note that it takes a letter 1-2 days to arrive within Germany, so you can assume that your LouisCard will be with you within 4 working days. LouisCards sent outside Germany will take a little longer due to longer mailing times.
1 LouisCard point basically has a value of 1 cent (EUR 0.01). 1,836 LouisCard points are therefore worth EUR 18.36.
Subscribe for free to My Louis. Along with lots of information about your personal Louis customer account, you can view your current points status, available credit to use on your next purchase and your transactions
We check your points balance every six months. If you have collected 750 points or more, your points balance will be calculated and we will inform you in writing of your redeemable balance. The credit can be used within six months when shopping at Louis shops or on mail orders. When making purchases, show your LouisCard at the checkout or quote your customer number for mail orders. In both cases, the credit will be deducted from your current purchase.
You can subsequently claim your points for your purchase within 14 days of the purchase. Please send a copy of the receipt by e-mail or fax to the below address. Please remember to state your LouisCard number. We will then credit your points to you.
Telephone number : 0049 40 734 193 60
The LouisCard comes in both Silver and Gold versions. Silver is available immediately, and enables you to earn 2 points for every full € you spend. The Premium Gold LouisCard means even more points and bigger discounts, and its yours when you reach a certain number of points within a single collection period. So six months give you a real chance of going Gold by reaching the magic number of discount points.
No problem. If you lose your LouisCard we can send you a replacement free of charge. Please send your current address and (if you have it) your customer number to:
Telephone number : 0049 40 734 193 60
Your customer and card number will not change with your new card. Collected points that have not yet been calculated are not lost. Please understand that we cannot be held responsible if a euro credit on the card communicated in writing has been redeemed by an unauthorised party.
After we have informed you in writing of your current LouisCard balance, it will be automatically taken into account for your next order on dispatch. At that time, you will be informed of it on the dispatch invoice when the goods are sent.
To go Gold, you need to collect 3,500 or more discount points within a collection period of six months. With the Premium Gold card, your large purchases from Louis bring you extra rewards. So please remember that only discount points, not "partner points", count towards your target of <###pointstogoldlevel###>. The Premium Gold card will automatically be sent to you as soon as the relevant collection period has ended.
WHAT YOU GET WITH YOUR LOUISCARD
Free card – Immediately
3-year guarantee – YES
Points every time you shop, for each full euro of the purchase price – 2 Pnts.
Notification of your points total once you reach 750 points or more (every 6 months) – YES
Unused points are not forfeited – YES
Special benefits at LouisCard partners – YES
You'll be awarded GOLD status when you collect 3,500 or more points for purchases during one collection period. Then, with your LouisCard GOLD, you'll receive 4 points for every full euro purchase price. What's more, the flat rate shipping charge for orders up to € 98.99 is reduced for you from €4.99 to €2.50 (within Germany). All orders worth €99 or more are delivered free of charge (depending on the destination country).