LouisCard – your benefits for Motorcycle & Leisure
Savings when you shop, special offers, vouchers and a 3-year guarantee – and all completely free. How does that sound? It's what you get with LouisCard.
So why wait? Start automatically collecting points that are worth cash. On top of which, you'll enjoy special discounts and other benefits. At Louis and also more than 50 LouisCard partners.
The LouisCard comes with a three-year warranty to rectify defects that occur despite proper use.
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With every purchase, you'll collect points – and points mean cash. Every six months, your points are counted up and their cash equivalent is deducted from your next purchase.
Free delivery when you spend €99 or more. And if an item is not to your liking, you can send it back free of charge.
You'll also receive regular emails with great value discount vouchers for future purchases in the Louis Online Shop or any Louis store.
Your LouisCard earns you fantastic benefits with our partners, but also points – and points save you money.
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* Only batteries and shoes/boots are excluded.
** The minimum order value for free shipping depends on the destination country. Details in the Online Shop.
LOUISCARD WARRANTY CONDITIONS
When you use the LouisCard when shopping, the free three-year warranty automatically applies to all products from the Louis range bought in this purchase. The only exceptions are batteries, shoes and boots.
The warrantor is Detlev Louis Motorradvertriebs-GmbH, Rungedamm 35 in 21035 Hamburg, Germany.
The following conditions apply:
New products and their components which are defective due to manufacturing and/or material faults within three years of purchase will be repaired or exchanged for a new product of the same quality free of charge by Louis at its discretion.
This warranty does not apply if the defect arises from improper handling, incorrect installation of the product and/or failure to observe the operating instructions.
If a repair or exchange is not possible for economic or other reasons, you will be refunded the purchase price. The decision on the existence of economic or other reasons making repair or replacement impossible is entirely at the discretion of Louis. By reimbursing the purchase price, Louis has fulfilled its contractual obligation.
In case of replacement or repair, the warranty period does not start again. Any statutory warranty claims remain unaffected.
The proof of purchase is the receipt with purchase date. The three-year warranty begins on the date of the receipt and ends after three years. It is not transferable.
Where Louis exchanges goods or refunds the purchase price within the scope of the warranty, it is agreed at this stage that the ownership of the goods to be exchanged/credited will pass from you to Louis or vice versa, either by Louis receiving the goods returned by you or by you receiving the refunded purchase price from Louis.
To give you even more great benefits with your LouisCard, we have more than 50 super partners who offer a whole range of concessions for LouisCard holders like yourself. You can find all the benefits offered by your LouisCard partners here.
FREQUENTLY ASKED QUESTIONS ABOUT THE LOUISCARD (FAQ)
We will send the card that you have requested at a Louis shop, the online shop or elsewhere within 3 working days. Please note that it takes a letter 1-2 days to arrive within Germany, so you can assume that your LouisCard will be with you within 4 working days. LouisCards sent outside Germany will take a little longer due to longer mailing times.
1 LouisCard point basically has a value of 1 cent (EUR 0.01). 1,836 LouisCard points are therefore worth EUR 18.36.
Subscribe for free to My Louis. Along with lots of information about your personal Louis customer account, you can view your current points status, available credit to use on your next purchase and your transactions
We check your points balance every six months. If you have collected 750 points or more, your points balance will be calculated and we will inform you in writing of your redeemable balance. The credit can be used within six months when shopping at Louis shops or on mail orders. When making purchases, show your LouisCard at the checkout or quote your customer number for mail orders. In both cases, the credit will be deducted from your current purchase.
You can subsequently claim your points for your purchase within 14 days of the purchase. Please send a copy of the receipt by e-mail or fax to the below address. Please remember to state your LouisCard number. We will then credit your points to you.
Telephone number : +49 40 734 193 60
The LouisCard comes in both Silver and Gold versions. Silver is available immediately, and enables you to earn 2 points for every full € you spend. The Premium Gold LouisCard means even more points and bigger discounts, and its yours when you reach a certain number of points within a single collection period. So six months give you a real chance of going Gold by reaching the magic number of discount points.
No problem. If you lose your LouisCard we can send you a replacement free of charge. Please send your current address and (if you have it) your customer number to:
Telephone number : +49 40 734 193 60
Your customer and card number will not change with your new card. Collected points that have not yet been calculated are not lost. Please understand that we cannot be held responsible if a euro credit on the card communicated in writing has been redeemed by an unauthorised party.
After we have informed you in writing of your current LouisCard balance, it will be automatically taken into account for your next order on dispatch. At that time, you will be informed of it on the dispatch invoice when the goods are sent.
To go Gold, you need to collect 3,500 or more discount points within a collection period of six months. With the Premium Gold card, your large purchases from Louis bring you extra rewards. So please remember that only discount points, not "partner points", count towards your target of <###pointstogoldlevel###>. The Premium Gold card will automatically be sent to you as soon as the relevant collection period has ended.
WHAT YOU GET WITH YOUR LOUISCARD
Free card – Immediately
3-year guarantee – YES
Points every time you shop, for each full euro of the purchase price – 2 Pnts.
Notification of your points total once you reach 750 points or more (every 6 months) – YES
Unused points are not forfeited – YES
Special benefits at LouisCard partners – YES
You'll be awarded GOLD status when you collect 3,500 or more points for purchases during one collection period. Then, with your LouisCard GOLD, you'll receive 4 points for every full euro purchase price. What's more, the flat rate shipping charge for orders up to € 98.99 is reduced for you from €4.99 to €2.50 (within Germany). All orders worth €99 or more are delivered free of charge (depending on the destination country).